You must call Customer Service TOLL-FREE at 1-844-646-1590 before any arrangements will be made to issue a refund. Shipping and handling fees are non-refundable (if you accepted free shipping, the true shipping cost will be deducted from your refund). You may return your product in its unopened package within 60 days for a full refund. Your account will be credited within 14-30 days of receiving your product. If you do not see a refund within that time, please contact Customer Service.